You can connect your Microsoft Outlook or Office 365 inbox directly to HubSpot so emails automatically log to the CRM. This helps keep all your conversations with customers in one place without extra manual work.
⚙️ How to Connect Your Inbox
Each HubSpot user needs to connect their own inbox by following these steps:
In HubSpot, go to Settings (⚙️).
Under General > Email, click Connect personal email.
Select Office 365 (or Outlook).
Sign in with your Microsoft account and grant HubSpot access.
Once connected, you can choose what emails get logged into the CRM.
🚀 Learn more! Full step-by-step guide here: HubSpot Connected Inboxes FAQs
📧 What Happens After You Connect
Any email you send from HubSpot, or from Outlook using the HubSpot sales extension, can be logged automatically.
Replies to logged emails also sync back to HubSpot.
Attachments under 50 MB will be stored on the contact’s record.
You can track emails and view them in both HubSpot and your Outlook Sent folder.
❓ FAQs
Can we connect with POP3?
No. HubSpot only supports IMAP (not POP3). If your account uses POP3, you’ll need IT support to switch to IMAP.
What information is logged?
HubSpot logs the sender, recipient, subject line, email body, and attachments (if enabled). These appear in the contact record timeline.
Is it secure?
Yes. HubSpot encrypts your data in transit and at rest, and only logs emails you’ve chosen to sync.