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FAQs - Billing and Payments

Pranav Pagare
Updated

  1. Who do I receive the payment from?

    Payment will always be received on your registered bank account from AWS. To check registered bank account visit Settings section on AMMP > Payment Information. 

  2. How much listing/transaction fee does AWS take?

    Listings fees depend on the type of listing, TCV of the offer and type of offer. The document below is an official document by AWS and covers fee structure for all different types of scenarios.

    🚀  https://docs.aws.amazon.com/marketplace/latest/userguide/listing-fees.html

  3. When is the customer billed?

    Customer is billed by AWS based on three ways:
    1. Date of subscription acceptance (upfront billing)
    2. Custom payment schedule (private offers built by flexible payment scheduler)
    3. Metered usage on the second and third day of the month for the prior month’s usage

  4. When will I receive money from AWS?

    Every customer is on an agreed net payment terms with AWS. Which is either net-30,45,60 or net-0 in case of credit cards. Once a customer receives the bill, they have to pay the amount within the agreed terms. 

    Every seller has a disbursement cycle which can be setup under settings. There are two cycles, daily and monthly. Either you receive money as soon as the AWS receives or you receive it on a specific date every month. To check registered bank account visit Settings section on AMMP > Payment Information > Update Banking Information > Disbursement Preference.

  5. Do I need to charge and remit taxes separately?

    This depends on the country of the buyer. For countries such as USA, where the marketplace is responsible for collecting and remitting taxes, this function will be handled by AWS itself. For other countries such as France, the tax has to be collected manually by the Seller.

    This video has all the details around taxes. 

    This link has other details around taxes around different product types, countries supported and what does the process look like.

  6. What to do if there is a delay in receiving payments from AWS?

    If there is a delay in payment by the customer, you can raise a ticket to AWS using this Link. 

  7. How to process refunds?

    You can process full or partial refund to the buyer by clicking on this link and submitting the form. 

    You can raise a refund request even when the buyer has not yet paid the invoice. In the additional comments section just mention that the charges should be waived if unpaid.

  8. Can I invoice a customer in their currency?

    Yes, as a seller you can create private offers in your native currency lets say Dollars ($). AWS will in turn check the currency of the buyer based on the account id and the payment settings and then bill them in their currency. 

    AWS uses exchange rates published by Bloomberg everyday. Here is the updated list of supported currencies.

  9. How can I change the type of disbursement?


    Log in to the AMMP and go to the 'Settings' tab.


    Fig. 1

    Select the 'Payment Information' tab.


    Fig. 2

    Click on 'Update banking Information'.


    Fig. 3

    Scroll down to the 'Disbursements' option and select the desired disbursement option (daily/monthly).





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