In this article, you will find the key points to consider to ensure your Professional Services Product meets AWS Marketplace listing requirements.
As a seller on AWS Marketplace, you can offer professional services such as assessment, migration, support, management, and training related to AWS services and products. This involves creating a detailed product offering, negotiating terms with customers, and then generating a custom service offer through AWS Marketplace based on those terms, enabling you to deliver tailored solutions to meet the specific needs of AWS Marketplace buyers.
Here's what you'll need to become an eligible seller of professional services products:
✅ Prerequisites
Before you can sell professional services on AWS Marketplace, you need to fulfill the following requirements:
- Access the AWS Marketplace Management Portal: This portal is essential for registering as a seller and managing your products. For more information on accessing the portal, refer to the AWS Marketplace seller policies and permissions.
- Register as a Seller: Complete the seller registration process, including submitting your tax and banking information. For detailed instructions, see the guide on Getting started as a seller.
- Have a Professional Services Product: Your product should either support an AWS service or at least one public product listed on AWS Marketplace. It must fall into one of the following categories: Assessments, Implementation, Managed services, Premium support, or Training. Detailed product guidelines can be found in the Requirements for professional services products.
🖋️ Creating a Professional Services Product
Follow these steps to create a professional services product on AWS Marketplace:
- Sign in to the AWS Marketplace Management Portal: Open a web browser and log in.
- Navigate to Professional Services: From the Products menu, select Professional Services. Here, you can view your existing products and requests for creating or modifying products.
- Create a New Product: On the Professional Services products tab, click "Create professional services product."
- Fill out the product information and submit it: For specifics on the required details, see the section on providing details for a professional services product.
- Verify Your Request (optional): Go to the Requests tab under Professional Services to check the status of your product request. Your product should appear in limited preview mode within minutes. You can monitor the request status and fix any errors from this tab.
- View Your Product: Initially, your product is only accessible to your AWS account. To see how it appears on AWS Marketplace, select "View on AWS Marketplace" from the Professional Services page. For public availability instructions, see editing product visibility.
📋 Requirements for Professional Services Products
AWS Marketplace enforces strict requirements for all products to ensure a secure and trustworthy catalog. Sellers are encouraged to implement additional controls as needed for their specific offerings.
➡️ Product Setup Guidelines
- Pricing Dimensions: All pricing must reflect actual services offered and billed through AWS Marketplace.
- Category Listing: Products must be listed under Assessments, Implementation, Managed Services, Premium Support, or Training. Additional relevant categories should be selected appropriately.
- Service Relevance: Products should support third-party software on AWS Marketplace or aid in AWS Cloud adoption or management.
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Logo and Content: Logos must not be misleading, and product details must comply with the AWS Acceptable Use Policy, avoiding offensive or explicit material.
🚀 Refer to the AWS Acceptable Use Policy for full compliance requirements.
➡️ Customer Information Requirements
- Billing: Professional services must be billed through AWS Marketplace dimensions.
- Payment Information: Sellers cannot collect customer payment details, including credit card or bank information.
- Subscriber Information: Use subscriber information only in accordance with AWS Marketplace Terms and Conditions for Sellers.
➡️ Product Usage Guidelines
- Customer Contact: Respond to customer inquiries within two business days and provide next steps promptly after a private offer is accepted.
- Support: Clearly specify support options on the fulfillment page, including expected support levels.
- Product Overview: Ensure the product overview includes value propositions, key features, detailed documentation links, and clear pre- and post-purchase support terms.
➡️ Architecture Guidelines
- AWS Service Relevance: Products must relate to AWS services or public AWS Marketplace products, enhancing their adoption or management.
- Resource Provisioning: Securely provision resources using AWS Security Token Service or AWS Identity and Access Management (IAM).
- Documentation: Provide detailed documentation on provisioned AWS services and IAM roles or users.
- Cost Notification: Inform customers about additional AWS infrastructure costs separate from their AWS Marketplace transaction.
- Agent Deployment: Include instructions for deploying any required agents in the customer's AWS account.
By adhering to these comprehensive guidelines, sellers can ensure their professional services products meet AWS Marketplace standards, offering customers a reliable and secure buying experience.